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Seeing the Doctor
Appointments
- We operate an appointment system, where you will be seen at a
specified time. Make a provisional time and date before calling
according to the times the doctors are available for consultation.
Patients requesting a routine appointment will be seen within 48
working hours. However, this may be longer at busier times of the
year.
- Urgent matters will be seen the same day and we ask patients to
telephone for these urgent appointments - 8.45am for an urgent morning
appointment and 2.00pm for an urgent afternoon appointment. Sick
children, people with chronic conditions and the elderly will be seen
as a priority.
- The secretary may ask you for the nature of your urgent matter.
The doctor may need to telephone you back.
- If you think that your patient needs an immediate medical
attention (such as sudden severe chest pain, head injuries, and heavy
bleeding), then it is best to go to the nearest A&E department. Time
could be an important factor for best outcome in these circumstances.
- Patients should expect doctors to ask regarding health issues as
part of health promotion. These may include contraception, personal
health and smoking issues.
Telephone Advice
- Medical advice can be given on the telephone and can deal
efficiently with a variety of problems. It would be appreciated if an
indication of its nature and urgency can be given to the secretary.
Most administrative papers, i.e. insurance forms can be completed
within a short time, 10-14 days. Please leave details for the doctor
with the secretary. These do not require an appointment.
Home Visits
- If you are housebound or too ill to come to the surgery, a
doctor will visit you at home. Please ring
before 10.00am, if possible. Lack of transport does not justify a
request for home visits. Home visits usually take a longer time and
doctors usually prefer to see you at the
surgery where facilities are available.
Walk-in-Patients and the Walk-in Centres
- Patients who wish to be seen immediately by a specially trained nurses
who could prescribe for minor ailments should make the most of the
walk-in-centre in Weybridge High Street near the Health centre. These
centres open until late and can be useful especially for commuters and
people with minor problems. We do not have walk-in medical services at
our practice.
Locum Doctors
- Occasionally you may find a locum doctor covering for Dr Delaimy.
According to recent European Legislations, no Doctor in the UK is
allowed to practice as a GP unless they have finished their specialty
training in General Practice in a scheme parallel to hospital
specialties. It is therefore our responsibility to check the appropriate
qualifications of the Locum Doctor.
Do I Need To See The Doctor?
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Ashley
Medical Practice
1a Crutchfield Lane
Walton-on-Thames
Surrey
KT12 2QY
Tel: 01932 252425
Fax: 01932 886912
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